The deposit for utility service is $100.00 and will not be returned until services are discontinued. The deposit may also be applied to your final bill, if there is a balance due.
For making payments, we offer a convenient drop box in the front of city hall. Or you may pay your utility bill at the Libertyville Savings Bank Eldon Branch. You may pay with cash or by check. There is a forty dollar ($40.00) returned check fee and customers will be placed on a cash only payment after incurring three (3) returned checks.
The homeowner is responsible for the water lines coming into their home and the stop box. A stop box is a valve used to turn the water on and off to your home by city employees (only). Homeowners are liable for repairing any issues, as the water lines may corrode and break at any time. The city is not responsible for any damage that may occur.
Customers of the municipal water system will be mailed a monthly bill. Payments for water usage can be made to the city clerk or an authorized collection agent for the city on or before the tenth day of the month. If any charge for water usage is not paid by the tenth day of the month in which it is due, a late payment penalty of ten percent of the amount of the bill will be added. If any charge for water usage remains unpaid by the twentieth day of the month, the water supply to the customer, lot, parcel, land or premises affected, may be shut off by the city and will not be turned on until payment in full of the unpaid charges.
There is a twenty-five dollar ($25.00) disconnection fee that will be charged for any disconnection of services. After all overdue payments and other charge have been paid, an additional twenty-five dollar ($25.00) reconnection fee will be charged. Once all overdue payments and other charges, including charges for disconnection and reconnection, have been paid, the City is required to reconnect water services to the customer, lot, parcel, land or premises no sooner than the next business day.
